SmartTribes: How Teams Become Brilliant Together by Christine Comaford

Author:Christine Comaford
Language: eng
Format: mobi
Publisher: Penguin Publishing Group
Published: 2013-05-29T14:00:00+00:00

Identify our sales and executive team by the sales roles they could play: energizer (for rapport with the Toward and Active client-side executives), stable (for rapport with the operations folks), and tech (for rapport with the technologists). Several of the company team could play multiple roles.

Increase attention to meeting agenda and client-side team mix. Bring both an energizer and a stable always, as operations usually pop in unannounced. Add a tech when needed in person or via phone or Skype.

Rewrite marketing messages and request for proposal cover letters with Meta Programs.

Develop a visual process so the prospect could see the eight stages a company goes through in implementing the company’s solution. This made the operations and technical folks feel increased safety, belonging, and mattering.

Assign a client concierge to each account immediately after close. This role would make sure the right answers and expertise would get to the client promptly, as well as manage the client’s experience of the technology company (yes, using Meta Programs!).

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